General Enquires
Will I be getting the best available seats?
Yes. Tickets issued online will be selected from the best
available seats at the time of booking. Our online ticket office is
connected real-time to our box office ticketing system.
When booking in person or via the phone you will automatically
be offered best available unless you have a specific seating
request.
What venues/events are sold through this website?
The Centre's online booking service covers all events in The Playhouse, Canberra
Theatre and The Courtyard Studio. Canberra
Ticketing can also book other venues in the ACT such the Belconnen
Community Theatre, Tilley's Devine Cafe and The Great Hall at Old
Parliament House.
Where does the tiered seating start? Can you still see from the end of a row?
Can I upgrade or exchange my ticket over the Internet?
Unfortunately you cannot exchage or upgrade you ticket over
the internet. Exchange policies vary per performance, please
check the event information or contact the Box Office for details of
individual performances. For productions which allow exchanges, we
ask that all exchanges be made in person at Canberra Ticketing. All exchanges
must be finalised at least 24 hours prior to the ticketed
performance and will incur a $2.20 per ticket administrative
fee.
What about wheelchair bookings?
To ensure wheelchair accessible seating allocation, please
contact our Box Office to discuss your seating requirements in
person. Alternatively, you may complete and forward our Accessible Seating Form and one of our
staff will contact you as soon as possible.
Can I purchase a gift certificate online?
No, in the interests of patron security gift certificates are
only available at the Canberra Theatre Centre, Box Office in
Civic.
What is the age range for child ticket prices?
Unless otherwise stated a child is aged 1-15 years. For details
check event information or contact the Canberra Theatre Centre, Box
Office.
Infants under 12 months of age are permitted without a ticket
provided that they do not occupy a seat.
Can I book a subscription over the Internet?
Yes, you can book a subscription online, click here to purchase a package.
What does 'General Admission' mean?
General admission means that seats are not
allocated. We recommended that you arrive half an hour
prior to the performance to select your seat.
Online payments
How secure are my credit card details?
Canberra Theatre
Centre provides online ticket sales through our partner Tickets.com
using a system of Internet security called TicketSafeTM. With the
Tickets.com TicketSafeTM system at our web
site, and a secure browser at your end, you can rest assured that
your credit card and anonymity are protected. We support the
Verified by Visa service and the Verisign standard to provide a
secure environment between your browser and our web site. A
VeriSign electronic certificate ensures that you're in contact with
Tickets.com and not a digital imposter. All
data passed during the secure connection is encrypted for security
and transferred with no chance of it being intercepted and used for
any purpose other than the transaction you intend.
For the best security you should make sure your browser has been
upgraded to the most current version. You should then configure
your browser to manage a Secure Socket Layer (SSL) connection. Your
browser 'tells' you when it has established a secure connection by
displaying an icon, generally a padlock in the locked position,
located at the bottom of your browser window.
Ticket Price
Can I buy concession tickets on the web?
Yes. The concessions applicable for
individual performances vary - see the event information for
available concessions in the show you wish to see. Some concession types will not be
available online, such as groups and family tickets, however these
may be booked over the phone or in person.
Are concessions available for all shows?
Concession prices are at the
discretion of the Promoter. Check the information on the show
you wish to purchase to find out if they have differing ticket
prices.
Is there a booking fee over the web?
No, there is no additional fee for booking tickets online.
Can I reserve tickets without paying?
No, payment must be made in order to secure a ticket.
Is there a difference in price between seats in the front and back of the theatre?
Generally all tickets are the same price throughout the venue,
however this is at the discretion of the promoter. Check the
information on the show you wish to purchase for to find out if
they have differing ticket prices.
Ticket Collection
Where is the box office located?
Canberra Ticketing is located in Civic Square on London
Circuit. Standard hours are 9am to 5pm Monday through Friday and
10am - 2pm on Saturdays. Canberra Ticketing will also be open
one hour prior to performance start times at the Canberra Theatre
Centre and a minimum of 30 minutes for all other venues.
Contact Canberra Ticketing or see the Ticket Collection page for
details on ticket collection for outside venues.
What if my tickets are lost?
If you have misplaced your tickets, or they have been stolen,
please contact Canberra Ticketing. Duplicate
tickets will be issued, but only 30 minutes before performance
commencement, and upon presentation of identification. For
performances not taking place at the Canberra Theatre or The
Playhouse duplicate tickets will be provided at the door of the
respective theatre on the night.
How long before the show should I pick up my tickets?
It is recommended that you pick up your ticket at least half an
hour before the show is due to start.
What if I'm running late?
At the Canberra Theatre Centre, The Box Office is open up until
half an hour after performance commencement. If you are later
than this the Front of House Concierge will have your
tickets. Other venues will have similar arrangements. Be aware
that many shows observe a lockout on latecomers and you may not be
admitted until a suitable break in the performance, or even the
second act.
What forms of I.D. do I need to pick up my tickets?
You will require standard identification to collect your tickets
(i.e. driver's license, credit card) as well as proof of any concessions you have claimed.