Terms & Conditions
Ticketing Terms and Conditions
Thank you for taking the time to read the following conditions of ticket sale. Before proceeding with your purchase, please read these Terms and Conditions carefully. During process of purchasing tickets process you will presented with these terms and conditions, by clicking on the “I accept” button at this stage you will have accepted the following conditions of sale. You must not purchase a ticket unless you agree with these terms and Conditions.
These are the terms and conditions as they apply to the use of the Canberra Theatre Centre and Canberra Ticketing websites. By using these websites, you agree to be bound by these Terms and Conditions.
Canberra Theatre Centre and Canberra Ticketing work in partnership with Qtix for ticketing of productions. Qtix is the ticketing agency wholly owned by the Queensland Performing Arts Trust trading as Queensland Performing Arts Centre (QPAC) ABN 13 9967 571 128.
In these Terms and Conditions, the “Canberra Theatre Centre” and “Canberra Ticketing” means the Canberra Theatre Centre, part of the Cultural Facilities Corporation, an ACT Government statutory authority established under the Cultural Facilities Corporation ACT (1997), to manage significant cultural venues in the ACT.
COVID-19 Additional Ticket Terms
The following additional terms will apply to each person who holds a ticket for the event, including the person who has made the relevant booking, and each guest:
1. The Canberra Theatre Centre or the Presenter may make your entry to the Venue conditional upon you agreeing to answering any questions of event or medical staff prior to being allowed admission.
2. You are not to attend the event if:
- a. you are suffering any symptoms of disease caused by the novel coronavirus SARS-CoV-2 (COVID-19);
- b. you have tested positive to COVID-19 in the past 14 days;
- c. you believe that you may have been exposed to or may test positive for COVID-19; or
- d. you have been advised or required to self-isolate or quarantine.
If you cannot attend the event by reason of this clause, please contact Canberra Ticketing prior to the event to discuss refund options.
3. You must comply with designated seat allocations, maintain good hand hygiene and maintain 1.5m social distance between each person in the foyer, toilets and other common areas (other than members of your group);
4. Neither the Presenter nor the Canberra Theatre Centre will be responsible for any claim or liability if you acquire COVID-19 as a result of your attendance at the event;
5. If tickets are cancelled by Canberra Theatre Centre or the Presenter for any reason in connection with COVID-19, you will be entitled to a refund of the ticket price; and
6. The person who has made a booking will be asked to provide the names and contact details for each guest in the booking for the purpose of contact tracing.
7. In order to ensure accurate calculation of numbers of patrons attending the Event, we will also need to know if any guest attending will be attending with an infant or child (irrespective of whether a ticket has been issued to that infant or child).
8. In the case of any person present at the Venue for the relevant event testing positive for COVID-19 or is suspected to have COVID-19, your personal information (and that of your guests) may be used and disclosed for the purposes of contact tracing.
APPLICATION OF TERMS
1. By purchasing a ticket through Canberra Ticketing (online or over the phone), through the Canberra Theatre Centre Box Office, or an authorised sales channel, you acknowledge and agree to comply with these Terms and Conditions.
2. Tickets are sold or issued by Canberra Ticketing as agent for the organisation(s) which are managing, producing, promoting, presenting or otherwise providing the service, event or performance for which the ticket is sold or issued (Presenter). The name of the Presenter and/or the venue to which your ticket relates (Venue) is usually shown on the front of the ticket but is also available from Canberra Ticketing. Canberra Ticketing has no control over, or liability for, the performance of the event by the Presenter. All ticketing complaints and claims, and your legal rights, are as against the Presenter, not Canberra Ticketing, except where Canberra Ticketing is at fault or where you have a legal right against Canberra Ticketing under the Australian Consumer Law.
3. The Venue’s conditions of entry are incorporated into these Terms and Conditions and apply to your ticket. The Venue’s conditions of entry are available online or you can ask Canberra Ticketing for a copy. Canberra Theatre Centre venues conditions of entry are available here.
4. These Terms and Conditions incorporate the Live Performance Australia Code of Ticketing Practice – Consumer Code (LPA Code), which sets out a code of conduct for the sale of tickets to live events including consumer rights. You can find the LPA Code here or you can ask Canberra Ticketing for a copy.
5. Your ticket may be subject to additional booking terms, which will be notified to you prior to purchase. For example, if your ticket is to a timed ticketed exhibition, your ticket will only be valid for your nominated session time. To the extent that there is any inconsistency between the additional booking terms and these Terms and Conditions, these Terms and Conditions will prevail.
6. Tickets are only valid if purchased through Canberra Ticketing, the Box Office, the Venue or an authorised agent.
7. Ticket sales may be limited to a specified number of tickets. Canberra Ticketing may cancel or refuse to accept orders which it believes are placed in excess of any such limits.
8. Ticket proceeds are held in a separate trust account and will be refunded if the event does not proceed, if required by the LPA Code.
9. Once confirmed, your ticket and any transaction fee will not be refunded or exchanged, except as provided for in the LPA Code or as required by law (including the Australian Consumer Law). Refunds or partial refunds will not be given as result of a special offer or the non-use of applicable discounts prior to completing the ticket purchase.
10. Bookings are subject to availability.
PRICING AND PAYMENT
11. All prices quoted are in Australian dollars and include GST. Your ticket is a tax invoice. Depending upon your payment method, the transaction details on your statement will vary. For phone or in-person credit card transactions, your transaction will be appear as QLD Performing Arts SSouth Brisban. For online credit card purchases, your transaction will appear as QTIX-Internet Ticket Salesouth Brisban. For any purchased made or refunded using PayPal, the transaction will appear as PayPal *QueenslandP.
12. Prices are subject to change without notice.
13. A transaction fee may apply to your ticket purchase. The amount of this fee can vary depending on the event (it is determined by the Presenter, not Canberra Ticketing) and you will be notified of the applicable fee prior to purchase.
14. You warrant that you have the authority to make payment for your ticket and that you own/hold or have express permission of the owner/holder of the credit card or other payment facility used to purchase the ticket.
15. If the amount you pay for your ticket is incorrect (regardless of whether the error arose due to an advertising error online or otherwise communicated to you, human error or a technical malfunction), Canberra Ticketing may cancel the ticket and refund to you the amount that you paid and may offer a replacement ticket to you at the correct price.
DELIVERY, COLLECTION AND PRINTING OF TICKETS
16. Delivery of tickets will only be made upon receipt of full payment. You may request delivery of your ticket by post, to self-print an e-ticket, or to collect your ticket from the from the Canberra Theatre Box office prior to the performance date or the Venue’s Box Office on the day of the performance. Postage and handling fees may apply.
17. If you elect to self-print an e-ticket, then:
a) in the event that a duplicate copy of this ticket appears, Canberra Ticketing and the Venue reserves the right to request proof of identity and proof of purchase. Unauthorised duplicate ticket holders will be refused entry to the Venue; and
b) you are responsible for printing the ticket and Canberra Ticketing and the Venue reserve the right to charge an administration fee if a replacement ticket needs to be issued.
18. Prior to purchasing a ticket through the Canberra Theatre Centre or Canberra Ticketing website, you may be required to register for a user account and to nominate an email address and password for your account. You must maintain the confidentiality and security of your user account (including your password) and not provide it to any other person.
19. You are responsible for your use of the Canberra Theatre Centre and Canberra Ticketing website and all transactions conducted using your account. If you become aware of any unauthorised use of your account, please notify Canberra Ticketing immediately and reset your password.
LOST OR STOLEN TICKETS
20. Where tickets are lost, stolen, misplaced or destroyed, Canberra Ticketing may charge an administration fee to issue replacement tickets and may require proof of identity and purchase, prior to issuing a replacement ticket.
21. Canberra Ticketing may not provide replacement tickets where tickets are for general admission rather than allocated seating.
CONDITIONS OF ENTRY
22. Attendance at the event and the right of admission is reserved by the Venue and the Presenter.
23. By attending an event, you agree to the Venue’s conditions of entry.
24. The use of photographic or recording devices of any kind is not permitted, unless otherwise expressly permitted by the Venue. Bags and possessions may be inspected prior to admission.
25. You may be refused entry or required to leave the Venue if you do not comply with the Venue’s conditions of entry. Tickets will not be exchanged or refunded in these circumstances, unless required by law (including the Australian Consumer Law).
REFUNDS, CANCELLATIONS AND CHANGES
26. The Presenter may add, withdraw or substitute artists (including the opening act/s) or vary advertised programs, performance times, Venue, seating arrangements or audience capacity. Tickets will not be exchanged or refunded as a result of these changes, except as provided for in the LPA Code or as required by law (including the Australian Consumer Law).
27. If an event is cancelled, rescheduled or significantly relocated and provided Canberra Ticketing receives authorisation from the Presenter, Canberra Ticketing will attempt to notify ticket holders of the cancellation, rescheduling or relocation. However, Canberra Ticketing does not guarantee that ticket holders will be informed of such cancellation, rescheduling or relocation prior to the event.
28. You may be entitled at law or under the LPA Code to a refund where an event is cancelled, rescheduled or significantly relocated. To the extent permitted by law (including the Australian Consumer Law), neither Canberra Ticketing nor the Presenter will reimburse you for auxiliary expenses (such as the cost of travel, car-parking, child-care and accommodation) or other consequential loss suffered by you in connection with your attendance or non-attendance at an event. Canberra Ticketing recommends that you obtain ticket and/or travel insurance for those expenses.
29. To the extent permitted by law (including the Australian Consumer Law), neither Canberra Ticketing nor the Presenter are liable to refund to you any amount beyond the face value of the ticket plus any transaction fee.
NO SCALPING OR OTHER UNAUTHORISED SALES
30. Tickets must not be resold or offered for resale at a premium or packaged, resold or otherwise offered for advertising, promotional or other commercial purposes (including competitions) without Canberra Ticketing’s prior written consent. If a ticket is sold or used in contravention of this condition, the ticket may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission.
CHILDREN’S EVENTS AND MINORS
31. Admission and attendance at events and festivals designed for children may be subject to additional conditions of sale and entry. This may include particular categories of pricing in relation to children of different ages including infants. These conditions will be published on the Canberra Theatre Centre and Canberra Ticketing website and, if applicable, the Presenter’s dedicated website for the event.
32. School and other group tickets are subject to availability and additional conditions may apply.
33. All persons under 18 must be accompanied by an adult whilst at the Venue. This includes in all bars areas and dining rooms where alcohol is served. Proof of age may be required by the Venue.
34. Merchandise will not be refunded or exchanged, unless required by law (including the Australian Consumer Law).
PROMOTIONS AND COMPETITIONS
35. If you received your ticket as a prize, gift, donation or otherwise for no cost, these Terms and Conditions, and the terms and conditions of the relevant promotion or competition (Competition Terms), apply to your use of the ticket.
36. Where additional elements were included in your prize package, such as hotel accommodation, merchandise or travel arrangements, such additional elements are subject to the Competition Terms and may be subject to additional terms and conditions of the provider of such additional elements (for example, an airline for travel arrangements).
37. Where accommodation and/or travel arrangements are included in your prize, Canberra Ticketing recommends that you purchase comprehensive travel insurance.
38. Tickets received as a prize, gift, donation or otherwise for no cost cannot be exchanged or transferred without Canberra Ticketing’s written consent. Canberra Ticketing reserves the right to refuse exchange or transfer of said tickets.
VOLUNTARY ASSUMPTION OF RISK
40. You enter the Venue at your own risk.
41. You understand that attendance at any event and/or the Venue may carry with it certain dangers, including the risk of injury and damage to you or your property.
42. By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests, and the employees and agents of Canberra Ticketing, Venue and the Presenter.
LIMITATION OF LIABILITY
43. To the extent permitted by law (including the Australian Consumer Law), Canberra Ticketing and the Presenter are not liable to you for any loss, damage, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at the Venue and/or the event. Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of Canberra Ticketing and the Presenter is limited to the minimum permitted by law.
PERSONAL USE PERMITTED
44. All copyright and other intellectual property rights existing on this website, the contents of this website and the information contained on this website (including the text and images of this website) are either owned or licensed by the Canberra Theatre Centre or provided to us with the express permission of the copyright owners and protected by the laws of Australia and other countries. Unless the Canberra Theatre Centre agrees otherwise in writing, you are provided with access to this website only for your personal use. You may print a copy of any information contained on this website for your personal use.
Commercial use prohibited
45. Unless the Canberra Theatre Centre agrees otherwise in writing, you may not, without the Canberra Theatre Centre’s written permission reproduce, store, print or display any part of this website, in any form or by any means, other than for your own personal, non-commercial use;
46. Unless the Canberra Theatre Centre agrees otherwise in writing, you may not, without the Canberra Theatre Centre’s written permission adapt, distribute, publish or create derivative works from, any part of this website, in any form or by any means, for any purpose
47. Unless the Canberra Theatre Centre agrees otherwise in writing, you may not, without the Canberra Theatre Centre’s written permission exploit or commercialise, or attempt to exploit or commercialise, any information, products or services obtained from any part of this website.
48. This website may contain links to other websites (“linked websites”). The Canberra Theatre Centre takes no responsibility for the content of, or privacy practices associated with, linked websites.
49. The Canberra Theatre Centre’s links with external websites should not be construed as an endorsement, approval or recommendation by the Canberra Theatre Centre of the owners or operators of those linked websites, or of anything referred to or contained on those linked websites.
SECURITY OF INFORMATION
50. The Canberra Theatre Centre takes every reasonable measure to ensure the security of data transmitted via this website.
51. Whilst the Canberra Theatre Centre strives to protect such information, no data transmission over the internet can be guaranteed as totally secure and the Canberra Theatre Centre does not warrant the security of any information which you transmit to it. Accordingly, any information which you transmit to the Canberra Theatre Centre is transmitted at your own risk. Nevertheless, once the Canberra Theatre Centre receives your transmission, it will take reasonable steps to preserve the security of such information.
52. Whilst the Canberra Theatre Centre has no reason to believe that any information contained on this website is inaccurate, it does not warrant the accuracy, adequacy or completeness of such information, nor does it undertake to keep this website updated. Performance details in the What’s On section of the site are subject to change without prior notice.
53. Disclaimer: To the maximum extent permitted by law, the Canberra Theatre Centre excludes liability for any loss or damage, however caused (including through negligence) which you may directly or indirectly suffer in connection with your use of this website or any linked website; or arising out of your use of, or reliance on, information contained on or accessed through this website, or arising from any virus or other forms of internet attacks such as worms, malware, botnets and Trojans which might be transmitted or activated via the Canberra Theatre Centre site or your access to it.
54. This disclaimer does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.
55. These Terms and Conditions may be varied at any time. Any variations become effective on the day immediately after their publication on the Canberra Theatre Centre and Canberra Ticketing website and apply to any purchases made after that date.
56. If any part of these Terms and Conditions is held to be invalid, illegal or unenforceable, it will be disregarded to the extent of its invalidity and the remainder of these Terms and Conditions will remain in full force and effect.
57. These Terms and Conditions are governed by the laws in force in the Australian Capital Territory Australia.
Requests and inquiries can be directed to:
Canberra Theatre Centre Box Office
Tel: (02) 6275 2700