Access & Special Assistance
Canberra Theatre Centre Access Action Plan
The Canberra Theatre Centre has initiated this Action Plan to coordinate a structured strategy to consider and manage the needs of people with disabilities. A copy of the plan is available here.
Canberra Theatre Centre offers a number of access and special assistance services, which include the following:
Audio described performances
Audio description is an innovation for sight-impaired patrons. Audio Describers provide live description of essential visual information for people who are blind or visually impaired. Select performances will be described by trained volunteers from Vision Australia, this service is complimentary. Discreet receivers are available for collection prior to the performance and our staff will happily show you how to adjust them for your use.
To access this service check to see if the show advertises Audio Described Performance dates or visit the access diary. Alternatively you can contact the Box Office or complete the online access enquiry form to make a booking.
A guided tour of the set for blind and vision impaired patrons. This service is available to select shows. Please check to see if the show advertises Tactile Tour dates or visit the access diary. Alternatively you can contact Canberra Ticketing if you would like to utilise this service.
Select performances at the Canberra Theatre Centre are live captioned by The Captioning Studio for patrons who are deaf or hearing impaired. The on-stage dialogue is displayed in real-time on screens in the auditorium or if preferred on your own smartphone or tablet device, click here for more information. The Centre has a limited number of iPod Touches for loan through the cloak room. Seat selection for live captioning is recommended towards the front of the stage and our Box Office staff will be able to assist you with choosing a seat which ensures good viewing.
To access this service check to see if which shows advertises Live Captioning and contact Canberra Ticketing or complete the online access enquiry form to make a booking.
FM radio assisted hearing units
Canberra Theatre Centre provides an FM Radio Assisted Hearing Units for patrons who require hearing assistance. The FM system amplifies and improves sound quality through the headset provided or the user plugging their own neck loop into the unit. Discreet receivers are available for collection prior to the performance from the front of house staff. The FM Hearing Unit is available for all performances and to access this service you can request in advance or request at the show, however, you should allow additional time prior to the start of the performance for the collection of the receiver.
* The below access service are available for all performances.
A hearing loop for foyer announcements and enjoying forums and speeches operates throughout The Link foyer and foyer space of the Canberra Theatre. Please note that Box Office and toilets are not covered by the loop system. The system is accessible via hearing aids with a telephone setting, please note reception quality and levels may vary according to the age and type of hearing aid.
If you require mobility assistance please contact our Canberra Ticketing so that we can accommodate your needs. Please let us know if you need to access seating at the end of a row or if you need to avoid stairs by completing the special seating request form or by contacting Canberra Ticketing by phone or in person. Unfortunately we are unable to provide special assistance when you book tickets online because the system automatically allocates the best available seats without taking your access needs into account.
There is lift access to the first balcony in The Playhouse, but no lift access to the second balcony.
Booking a Wheelchair Seat
The Playhouse and Canberra Theatre need to have seats removed to satisfactorily accommodate wheelchair bookings. In order to maximise access for patrons with disabilities and their accompanying guests we request patrons who book in this area collect their tickets on the day of the performance. At the time of purchase a confirmation letter will be mailed (please advise the ticketing agent if you prefer this to be emailed) to patrons with details of their booking. When attending the performance patrons can collect their tickets from the Box Office. Staff will give priority to people with disabilities who come to the box office for ticket collection.
Canberra Theatre Centre subscribes to the ACT Government’s Companion Card scheme for people who require a companion. This means anyone issued with an official Companion Card is able to purchase a ticket to attend the theatre with their companion also attending for free – essentially two tickets for the price of one. You must mention that you are purchasing under this scheme when booking. Companion Card bookings can only be made in person at Canberra Ticketing or via phone. This service is not available over the internet. To learn more about the Companion Card, click here to see their website.
Special seating requests
Please let us know if you need special assistance with your seating including audio description, mobility or hearing assistance. Unfortunately we are unable to provide special assistance at present when you book tickets online because the system automatically allocates the best available seats without taking your access needs into account. Please complete the special seating request form online so that we can get in touch with you, or contact Canberra Ticketing by phone or in person.
Accessing this website
For visually impaired patrons the type on this website can be enlarged for easier viewing. This can be easily achieved by using the enlarge text function at the bottom right hand corner of the webpage. This site has been built to be compatible for all screen readers for accessibility. All Access services are delivered with the assistance of Better Hearing Australia, The ACT Deafness Resource Centre and The Captioning Studio.